Company Information
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO
Job Description
- Our Customer Success team is one of NetApp’s strongest assets, enabling us to strengthen our customer relationships by delivering on our promise of superior technology and proven results. As NetApp Customer Success embarks on the next phase of growth, we are looking for a highly motivated hands-on Customer Success Operations Lead to support our team.
- We are seeking a highly organized and detail-oriented professional to join our Customer Success team as a Customer Success Operations and System Tools Specialist. In this role, you will play a crucial part in optimizing our customer success operations and leveraging system tools to enhance efficiency, customer satisfaction, and overall business success.
Job Requirements
- 1. Customer Data Management:
• Maintain and update customer records in the Customer Relationship Management (CRM) system.
• Ensure accuracy and completeness of customer information to support effective customer engagement.
2. System Tools Administration:
• Administer and configure customer success tools and platforms to meet business requirements.
• Collaborate with cross-functional teams to integrate customer success tools with other systems as needed.
3. Reporting and Analytics:
• Generate and analyze reports to provide insights into customer success performance.
• Utilize data to identify trends, opportunities, and areas for improvement.
4. Process Optimization:
• Work closely with the Customer Success team to streamline processes and workflows.
• Implement best practices and identify automation opportunities to increase operational efficiency.
5. Training and Support:
• Train Customer Success team members on the effective use of system tools.
• Provide ongoing support and troubleshooting assistance to users.
6. Collaboration:
• Collaborate with Sales, Marketing, and Product teams to ensure alignment on customer data and processes.
• Participate in cross-functional projects to enhance overall customer experience.
Application Link 👇
https://careers.netapp.com/job/bengaluru/business-data-analyst/27600/58692446928